FAQ

Membership

Do I need to be a member of NOC to order products?

Yes, only NOC members are eligible for collective benefits and purchasing.

Does it cost anything to be a member?

Yes. Annual memberships are $40 for the year.

What does membership involve?

No requirements currently, volunteering is optional but is encouraged.

Can anyone join NOC?

All NOC members must meet the following criteria.

1. Live within the municipality of Hobsons Bay.
2. Join NOC as a financial member and agree to the Member’s Rights & Responsibility Rules.

How do I join NOC?

You can create a new membership here. You can trial NOC with a free 30 day trial membership to see if it's a good fit for you before choosing to join as a paid member.

Buying

Do I need to buy goods in every order?

No. Members can choose which goods they would like to order, and do not need to order each time. When a new order is open, members will be advised when the order will close and the delivery date (if known). It is expected that members will collect their orders on the day they are delivered, unless advising that they are unable to collect on the day.

Where do I pick up my goods?

Pick up is from a NOC member's house in Newport (all goods except Terra Madre or Mount Zero) or Williamstown (Terra Madre and Mount Zero).

Please be very mindful that as the goods are stored undercover on the front porch, please try and collect as soon as possible particularly if it's a very hot day.

Ordering and Payment

How do I order and pay for goods?

Ordering is either done via the website or google spreadsheets. When an order is open, members will be advised how to order.

Payment is done via EFT to our bank account. Use your name and item type as the Reference and ensure you pay prior to collecting your goods, ideally as soon as the order has been placed unless advised not to do so (e.g Terra Madre)

Resigning from NOC

How do I resign from NOC?

Should you decide to resign part way through a financial year, we ask that you give at least one month’s written notice by email or via contact form here.

Will I receive a pro-rata refund of my membership fee when I resign?

Membership fees are not refundable except in cases where hardship can be demonstrated.

Have a question?

Please use the Contact page to get in touch.